1. Purpose

This Data Protection Policy explains how UAVOps protects personal data collected through the UAVOps website.

It applies to personal data collected when users visit the website, submit forms, start a project request, book a call, subscribe to updates, access resources, or communicate with UAVOps through website-linked channels.

2. Scope

This Policy applies to:

• Website visitors
• Users who submit website forms
• Users who subscribe to updates
• Users who request resources
• Users who book calls through website links
• Users who submit start-project inquiries
• UAVOps personnel who manage website data
• Third-party service providers who support the website

This Policy is focused on website-related data handling. It does not replace any project-specific contract, service agreement, or technical data handling agreement that may apply after a project is formally agreed.

3. UAVOps’ Role

For personal data collected directly through the UAVOps website, UAVOps generally acts as the data controller because it determines the purpose and manner of processing that data.

Where third-party website tools, hosting providers, analytics tools, email systems, or booking platforms process data on behalf of UAVOps, they may act as data processors or service providers.

4. Data Protection Principles

UAVOps aims to handle website personal data in line with recognized data protection principles, including:

• Accountability
• Lawful and fair processing
• Purpose specification
• Compatibility of further processing
• Data accuracy and quality
• Openness and transparency
• Security safeguards
• Respect for data subject rights

5. Personal Data Covered by This Policy

Website-related personal data may include:

• Name
• Email address
• Phone number
• Company or organization
• Job title
• Industry or sector
• Project interest
• Project description
• Location or site information submitted through a form
• Inquiry details
• Newsletter preferences
• IP address
• Browser and device information
• Website usage data
• Cookie and analytics data
• Booking or consultation details

6. Purpose of Processing

UAVOps may process website personal data to:

• Respond to website inquiries
• Review project requests
• Schedule consultations
• Provide requested information
• Send updates where permitted
• Improve the website
• Understand user needs and interests
• Manage website performance and security
• Prevent spam, misuse, unauthorized access, or fraud
• Maintain administrative records
• Comply with legal and regulatory obligations

7. Data Collection Standards

UAVOps will only collect personal data that is relevant and reasonably necessary for the purpose of the website interaction.

Website forms should avoid requesting excessive or unnecessary personal information.

Where sensitive or project-specific information is not required at the website inquiry stage, users should not be asked to submit it through public-facing forms.

8. Transparency

Where UAVOps collects personal data through the website, users should be informed of:

• The type of information being collected
• The purpose of collection
• How the information may be used
• Whether the information may be shared with service providers
• How users may contact UAVOps about their data
• Where to find the Privacy Policy and related policies

9. Cookies and Analytics

UAVOps may use cookies and analytics tools to support website functionality, monitor performance, understand visitor behavior, and improve user experience.

Cookie use should be managed responsibly and should not collect more information than necessary for the stated purpose.

Where required, users should be provided with appropriate information about cookies and available choices.

10. Website Forms and Project Requests

Personal data submitted through contact forms, newsletter forms, booking links, and start-project forms must be used only for appropriate UAVOps business purposes.

Project inquiry data should be accessed only by authorized UAVOps personnel or approved service providers who need it to respond to the inquiry or assess the request.

11. Access Control

Access to website personal data should be limited to authorized personnel.

UAVOps should ensure that only relevant team members, administrators, or approved service providers can access website form submissions, subscriber lists, booking data, or inquiry records.

Access should be reviewed and removed when no longer required.

12. Third-Party Service Providers

UAVOps may use third-party service providers to support the website, including hosting, analytics, forms, email delivery, cloud storage, booking tools, customer relationship management systems, and security tools.

UAVOps should take reasonable steps to ensure that service providers handle personal data securely and only for authorized purposes.

13. Data Sharing

Website personal data should not be sold or shared for unauthorized purposes.

UAVOps may share data where necessary with:

• Website administrators
• Authorized UAVOps personnel
• Hosting and technical support providers
• Email and newsletter tools
• Booking or calendar tools
• Analytics providers
• Professional advisers
• Regulators or public authorities where legally required

14. International Processing

Some website service providers may store or process data outside Ghana.

Where this occurs, UAVOps should take reasonable steps to ensure that personal data remains protected through appropriate contractual, technical, or organizational safeguards.

15. Data Retention

Website personal data should be kept only for as long as necessary.

Retention should depend on:

• The purpose of collection
• Whether the inquiry becomes a project
• User communication preferences
• Legal, accounting, or administrative requirements
• Security and fraud prevention needs
• Internal reporting and website improvement needs

Data that is no longer required should be deleted, anonymized, or securely archived.

16. Security Measures

UAVOps should apply reasonable safeguards to protect website personal data.

These may include:

• Password protection
• Secure hosting
• Access restrictions
• Secure form handling
• Regular review of website tools
• Limiting administrator access
• Monitoring for suspicious activity
• Vendor security review
• Secure deletion or archiving of old records

17. Data Subject Rights

Website users may request to access, correct, update, delete, or restrict the use of their personal data, subject to applicable law.

Users may also object to direct marketing or withdraw consent where processing is based on consent.

Requests should be sent to the UAVOps contact listed below.

18. Direct Marketing

UAVOps will only send marketing or update communications where permitted.

Users should be able to unsubscribe or opt out of marketing communications.

Marketing lists should be reviewed periodically to ensure they are accurate and used responsibly.

19. Security Incidents

A website-related data security incident may include unauthorized access, accidental disclosure, loss, alteration, misuse, or destruction of personal data.

If such an incident occurs, UAVOps will take reasonable steps to:

• Investigate the incident
• Contain the risk
• Identify affected information
• Restore security
• Notify affected users or authorities where required by law
• Review controls to reduce future risk

20. Staff and Contractor Responsibilities

UAVOps personnel, contractors, and service providers who handle website data must protect it from unauthorized access, misuse, or disclosure.

Personal data collected through the website must not be downloaded, copied, shared, or used for unrelated purposes unless authorized.

21. Review of This Policy

This Policy may be reviewed and updated periodically to reflect changes in the website, legal requirements, technology, data handling practices, or UAVOps operations.

22. Contact

For questions about this Data Protection Policy or website-related personal data, please contact:

UAVOps
Email: connect@uavops.com
Website: www.uavops.com